Shipping is not refundable on returns or exchanges. Please do not return items by writing “Return to Sender” on the package – shipping costs for the return postage will be deducted from your return/exchange. Exchanges are sent out with no shipping charges within Canada and the United States, international orders receive a $5 credit towards shipping on exchanges. Free shipping on exchanges only applies to your first exchange. Further exchanges on the same order are charged shipping.
Expedited Parcel is our standard shipping method in Canada. This traceable method offers insurance and a delivery time guarantee (time guarantee depends on where in Canada you are and varies from 1-6 business days).
Xpresspost is available as an upgrade when shipping within Canada. To some locations, it’s faster than Expedited and offers the same insurance and tracking information.
If you need it even faster than Xpresspost, please contact us and we’ll be happy to make arrangements.
Shipments outside of Canada may be subject to duties and customs charges, which are the responsibility of the recipient.